Refund policy

We want you to be satisfied with your purchase. If you are not satisfied, you may request a return within 10 days of delivery.

• Eligibility: Items must be unused, undamaged, and returned in their original packaging with all tags and accessories. Items that show signs of use may be refused.

• How to Start a Return: Email jacobmitchell084@outlook.com to request return authorization and instructions before sending any item back. Do not ship items without prior authorization.

• Return Shipping: We will cover the cost of return shipping. After you contact us we will provide a prepaid return label or specific return instructions.

• Inspection & Refund: Once we receive and inspect the returned item, we will notify you by email. If approved, refunds will be issued to the original payment method within 5–10 business days.

• Original Shipping Fees: Original outbound shipping charges are non-refundable unless the return is due to our error or a defective item.

• Faulty or Damaged on Arrival: If an item arrives damaged or defective, contact us within 7 days of delivery and include photos; we will prioritize replacement or refund and will cover return shipping.

• Non-Returnable Items: Customized/personalized items, perishable goods, and items labeled “final sale” are non-returnable unless faulty.

• International Returns: For international orders we will provide guidance and, where feasible, a prepaid label; if a prepaid label cannot be issued we will arrange reimbursement of reasonable return postage upon approval.

• Questions: For returns or other questions, email jacobmitchell084@outlook.com or call +1 6232829925.